Customer Hero Awards will be given to the following:

	Individuals (entrepreneurs and employees of organizations) who move heaven and earth to provide exceptional service to their customers.
	Individuals and organizations (dissatisfied customers) who fight for their right as a customer in an exceptional and unique manner.
	Individuals and organizations (dissatisfied customers and consumer activists) who fight for the rights of customers in general in an exceptional and unique manner.

Contrary to popular perceptions, achieving high scores in customer satisfaction is not an easy task. It requires time, effort, and money. It calls for immense perseverance and dedication . . . selflessness and motivation above all else. And it needs a heart that beats for a fellow human. In short, it is a task cut out for heroes. Customers’ heroes. Our heroes.

Tales of exceptional customer service deserve to be greeted with a round of applause. We should not forget those nameless people who deliver outstanding service above and beyond their call of duty. People who value the interests of clients and customers. In short, people with a heart of gold.

Dissatisfied customers who complain and fight for their right to receive value for money are courageous people. So are the consumer activists who fight for the rights of the customers in general. Why? People put them down. Company employees think that people who complain are crazy. In addition, how many of us have the time and energy to go to court to stop telecom companies from making unsolicited calls or to get a Rs. 100 refund for incorrectly charged reconnection charges from MTNL? Believe us, not many. So the people who fight for their rights are people of courage and should be recognized.

You will come across a few of our customer heroes in our books and their stories will not fail to stir you. Their stories have become legend in the corporate world. But there are also the nameless thousands who take pains every day to provide outstanding customer service as well as those who fight for their rights as a customer. They are seldom thanked for what they do. It is in this context that the concept of Customer Hero Awards assumes particular significance.

So together, lets us honor these heroes who make our lives as customers worth living. By rewarding good deeds, we can ensure that they inspire others to carry on the good work.

Its time we acknowledged these customer heroes. We invite you to send us stories of your heroes and we will consider them for our awards.

Will you also give us a helping hand? If yes, then:

	We would request you to contribute towards more such awards. Each award will be for Rs. 5,000. You can also give your product as an award.
	Sponsor our effort to increase the awareness of these awards through an advertising campaign.
	Terms & Conditions
	All decisions regarding the awards will rest with the owners of this website. Their decision will be final in this respect.
	Awards will only be given to individuals.
	The recipient of the award can use the information about the receipt of the award for the growth of his career. For instance, he can use the information in his resume. The organization that the recipient of the award works for can use the information about the award for internal communication (eg. employee newsletter) to encourage others in the organization to also move heaven and earth to satisfy the customers. However, the organization cannot use the information about the award in any form of external communication without the express written permission of Customer Hero Awards.