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lackadaisical attitude of Sony Ericsson
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Dear sir/madam,
I had purchased a Sony Ericsson W850i mobile set (IMEI: 353736020279644) from Mobile Store in Jabalpur (India) on 16 Jun 2008 on cash payment. On 18 Jul 2008 all of a sudden the display of the set went faulty and phone stopped working altogether.
I contacted the vendor and they directed me to Sony Ericsson authorized repairers "IT Solutions" at Jabalpur. The shop was closed on 19 and again on 20 Jul 2008. I deposited the set on 21 Jul 2008 and I was told that the set had a manufacturing defect and that I would get the set back after repair on 29 Jul 2008.
I found that the a Back push button was broken. I complained to them but parts were not available with them. Now I am stuck up with the set which is faulty and has undergone extensive repairs within a month of buying. I talked to their representatives on toll free numbers many times, but they have not helped me.
Sir, I have already lost contact with all important persons for more then 15 days now and don't know how much more time will it take.
I want to make an official complaint to them through you about the quality of their product and lackadaisical attitude of their staff. The present one was the second Sony Ericsson set that I bought. But now my faith in the company is shaken.
Please forward my formal complaint and get a redressal for my grievances. I don't care if the set is taken back and I am refunded my money so that I buy mobile set of any other reliable company.
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| Dated On :- 22-Oct-2008 | By
Puneet Mishra
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No Comments Found
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Tags:-Sony Ericsson, Sony Ericsson, Sony Ericsson W850i , IMEI: 353736020279644, Sony, Ericsson,Sony Ericsson |
