Consumer Complaint | Lenovo laptop not working properlys

Lenovo Y500 India
IN

Respected Sir,

I have LENOVO Y500 laptop purchased on 5-jan-2008. I have extended its warranty to 2011.

Its Serial No. is 7761-47Q-MA-7Z5YH

I am facing problem with this laptop from last 1 year. From last year. I am visiting its service center to get it repaired. I have got repaired its OPTICAL DRIVE 9 times. I have also face problem with its MOTHERBOARD and HARD DISK.

Lenovo has failed to provide me a good solution. Last month i send a legal notice to company. After repairing the laptop they asked me to to sign on a letter which says that i am fully satisfied with the product but i refused to do so. Because i know that this is not a permanent solution. And now they have replied to my
notice saying that there is no problem from our end.

Laptop is still not working.

Please help me to resolve my problem.

Name- VARUN BHATIA
Mobile No- 9654082868
Place of purchase- Chandigarh

Dated On :- 08-Oct-2009 | By Varun Bhatia

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Comments

Dated on 21-Dec-2009 | Comment By Visitor 'Deepak Dhoot '
I ordered for Lenovo Y550 with 4GB ram configuration. Below is the entire series of events that occurred and how I was ditched by LENOVO when they supplied me 2GB ram after paying for 4GB.
Date Ref. No. Notes
24-Sep-09 2DXCX0 Originally ordered with a Idea top loader bag
9-Oct-09 2DXCX0 Delivered only carry case as the laptop was cancelled meanwhile, as Lenovo sales executive called Hari and told that delivery shipment will take 30-40 days due to inventory shortage
15-Oct-09 2DY6D8 The originally cancelled order was rebooked with Laura Dark with same configuration as mentioned in 2DXCX0

Dated on 22-Dec-2009 | Comment By Visitor 's.manoj '
Dear sir,
my laptop makes problem while i switch on my laptop.the sound produces from the cd-drive.i have serviced my laptop even though the problem is not solved proprely so,i am very much disappointment with lenovo laptop.i have also paid 400rs for service in paras computers trichy.so i am requesting for change of cd drive from ur company.In paras computer they have said that we have changed the cd drive,but not yet the problem is solved.

Dated on 29-Mar-2010 | Comment By Visitor 'Rajesh Sharma '
I have a complaint against my laptop warranty, I had purchased my laptop on 10 April 2009, & warranty wuld be finished on 10 April 2010, but as per customer service it has already been finished on 10 Jan 2010, hows that possible, I had complaint so many times in customer service but still I didn't recd any reply from the customer service, I had already forwarded my invoice scan copy to helpdesk through mail, mail id is eservice@lenovowarranty.co.in,, request you to please help me to resolve my problem

Dated on 22-Jul-2010 | Comment By Visitor 'M.GURUNATHAN '
dear sir,
I PURCHASED ONE LAPTOP ON 2.6.09 AT TRICHY.
MODEL :3000G430.
SL NO:EB11292480
MY LAPTOP DISPLY WAS KICKED BY MY DAUGHTER AND DISPLY BROKEN.BUT DISPLY SCREEN PARTLY WORKED.SO I WANT NEW DISPLY AND REMOVE OLD DISPLY.WHERE I DO THIS REPAIR?PLEASE SEND REPLY.

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